UNCH 2016-2017 Nursing Annual Report - 4

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our hospital goal of 75%. Eighty percent of
our patients give us an "Overall" HCAHPS
rating of 9 or 10 on a 10-point scale. Further,
the Carolina Care team has implemented a
'Shared Suites' initiative to improve semiprivate room experiences. Patient satisfaction
outcome scores for these rooms have
increased 41 percentile points for Fiscal Year
2017. UNCH was recognized as a "Hurst Gold
Standard of Nursing Award", given to hospitals
based on quality indicators associated with
nursing care from recent HCAHPS survey data,
and recognizing nursing staff who achieve top
tier weighted scores, significantly above the
national average.
Additionally, and as a result of your good
work, UNC Hospitals received a 2017
Outstanding Patient Experience Award™
from Healthgrades, which is awarded to the
top 15% of hospitals nationally based on
HCAHPS scores! Your continued dedication to
our Carolina Care initiatives clearly shows not
only in our Press Ganey and HCAHPS data,
but also in the many letters and comments
that I get from grateful patients and families
who have been touched by your care.

GROWTH
We continued to grow through Fiscal Year
2017. The Hillsborough campus which
opened Fiscal Year 2016 has continued to
expand services to meet patient and

4 | 2016-2017 PROFESSIONAL ACCOMPLISHMENTS

UNC HOSPITALS
RECEIVED A 2017
OUTSTANDING PATIENT
EXPERIENCE AWARD™
FROM HEALTHGRADES.
hospital needs. Our WakeBrook behavioral
health facility, located in Raleigh, expanded
its inpatient capacity from 16 to 28 beds
in the fall of 2017. On the main campus,
we completed an expansion of oncology
inpatient beds to 53, opened a new Bone
Marrow Transplant Unit, and opened the
25-bed Observation unit on 1 Memorial this
past June. Additionally, the Critical Care Air
and Ground Transport Operations moved to
an off-site location so that the Ground Floor
Neurosciences space could be renovated
to improve our Emergency Department
Psychiatric holding services.

VALUE
UNC Hospitals engaged with the Carolina
Value team over the last two years to
adjust productivity and budget targets for
each department. Nursing was an integral
contributor to the Carolina Value process,
aimed at improving the health of the people
of North Carolina, providing exceptional
patient care and service, and becoming



Table of Contents for the Digital Edition of UNCH 2016-2017 Nursing Annual Report

http://digital.unchealthcare.org/2021/
http://digital.unchealthcare.org/2020/
http://digital.unchealthcare.org/2019
http://digital.unchealthcare.org/2018
http://digital.unchealthcare.org/2017
http://digital.unchealthcare.org/2015
http://digital.unchealthcare.org/2014
https://www.nxtbook.com/nxtbooks/uncnursing/annualreport2013
https://www.nxtbookmedia.com