UNCH 2018 Nursing Annual Report - 17

Char-Norie Poteat

Rising to the Top
Patient experience is an

FEATURE
STAFF PROFILES

important measure of the quality
of care for patients and families
that UNC Hospitals monitors
routinely. This is assessed
using surveys from both Press
Ganey Associates and HCAHPS
and the results are shared
with departmental leaders.
In response to a challenge to
incorporate patient experience
rounding more frequently to
improve patient experience

outcomes, the 5 East staff
were inspired to not only meet
but to exceed their unit goals
for this metric. The 5 East
team demonstrated effective
teamwork and a focus on
improved communication with
their patients and the care team
by receiving the 2018 Carolina
Care Awards for the highest
overall Press Ganey scores,
highest HCAHPS scores, most
improved Press Ganey scores
and highest HCAHPS rating for
Surgery Services.

MAGNET® STORIES

BSN, RN-BC
Patient Services Manager III

LETTER

STAFF PROFILE

STAFF AWARDS
ACCOMPLISHMENTS

2018 Nursing Annual Report | 17



UNCH 2018 Nursing Annual Report

Table of Contents for the Digital Edition of UNCH 2018 Nursing Annual Report

A Letter from Dr. Madigan
Magnet® Stories
Transformational Leadership
Structural Empowerment
Exemplary Professional Practice
New Knowledge, Innovations and Improvement
Feature: The Beacon Award for Excellence
Staff Profiles
Rising to the Top
A Helping Hand Through Hard Times
Turning Anxiety into Outcomes
Nursing Staff Recognition Awards
Professional Accomplishments
UNCH 2018 Nursing Annual Report - Cover1
UNCH 2018 Nursing Annual Report - Cover2
UNCH 2018 Nursing Annual Report - 1
UNCH 2018 Nursing Annual Report - A Letter from Dr. Madigan
UNCH 2018 Nursing Annual Report - 3
UNCH 2018 Nursing Annual Report - 4
UNCH 2018 Nursing Annual Report - 5
UNCH 2018 Nursing Annual Report - Transformational Leadership
UNCH 2018 Nursing Annual Report - 7
UNCH 2018 Nursing Annual Report - Structural Empowerment
UNCH 2018 Nursing Annual Report - 9
UNCH 2018 Nursing Annual Report - Exemplary Professional Practice
UNCH 2018 Nursing Annual Report - 11
UNCH 2018 Nursing Annual Report - New Knowledge, Innovations and Improvement
UNCH 2018 Nursing Annual Report - 13
UNCH 2018 Nursing Annual Report - Feature: The Beacon Award for Excellence
UNCH 2018 Nursing Annual Report - 15
UNCH 2018 Nursing Annual Report - Rising to the Top
UNCH 2018 Nursing Annual Report - 17
UNCH 2018 Nursing Annual Report - A Helping Hand Through Hard Times
UNCH 2018 Nursing Annual Report - 19
UNCH 2018 Nursing Annual Report - Turning Anxiety into Outcomes
UNCH 2018 Nursing Annual Report - 21
UNCH 2018 Nursing Annual Report - Nursing Staff Recognition Awards
UNCH 2018 Nursing Annual Report - 23
UNCH 2018 Nursing Annual Report - 24
UNCH 2018 Nursing Annual Report - 25
UNCH 2018 Nursing Annual Report - 26
UNCH 2018 Nursing Annual Report - 27
UNCH 2018 Nursing Annual Report - Professional Accomplishments
UNCH 2018 Nursing Annual Report - 29
UNCH 2018 Nursing Annual Report - 30
UNCH 2018 Nursing Annual Report - 31
UNCH 2018 Nursing Annual Report - 32
UNCH 2018 Nursing Annual Report - 33
UNCH 2018 Nursing Annual Report - 34
UNCH 2018 Nursing Annual Report - 35
UNCH 2018 Nursing Annual Report - 36
UNCH 2018 Nursing Annual Report - Cover3
UNCH 2018 Nursing Annual Report - Cover4
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http://digital.unchealthcare.org/2017
http://digital.unchealthcare.org/2015
http://digital.unchealthcare.org/2014
http://www.nxtbook.com/nxtbooks/uncnursing/annualreport2013
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