Anna Soloway Turning Anxiety into Outcomes FEATURE How does a nurse provide therapeutic support to a patient who is verbally, physically or emotionally abusive, without going into a defensive or frightened mode themselves? Anna Soloway, BSN, RN, is helping nurses help themselves to better understand and manage their own needs during these moments. An educated and empowered nurse is then in the best position to help defuse a patient's reaction and provide care for the whole person while preventing further escalation of the situation. MAGNET® STORIES BSN, RN-PMHN Nurse Educator LETTER STAFF PROFILE STAFF PROFILES STAFF AWARDS ACCOMPLISHMENTS 2018 Nursing Annual Report | 21