A letter from Dr. Madigan Dear Colleagues and Friends, Our annual report is always such a great reminder of the outstanding outcomes that our nursing team has achieved over the last year, and this year certainly is no different. We continue to be strongly committed to the UNC Hospitals professional practice environment that supports both patient-centered care delivery and the nursing staff who provide that care. Our Nursing team is a reflection of our mission-to be a leader in providing compassionate, quality care focusing on the unique needs of patients and families. I am always amazed at the passion and dedication that the nursing team demonstrates to each patient and to each other. You are Carolina's finest! Catherine K. Madigan DNP, RN, NEA-BC Chief Nursing Officer and Senior Vice President 2019 was a year of change for the health care system, as we began the journey towards our system vision of "One UNC Health." Our goal remains the same-to improve the health and well-being of North Carolinians and others we serve. To meet our mission and ensure our continued success as a leading public academic health system, UNC Health Care worked on reorganizing with a new strategy and operating model to ensure that our patients and their families remain at the center of all we do. We focused on the following aspirations: ACT AS A SYSTEM OUTPERFORM IN THE CENTRAL REGION INTEGRATE CLINICALLY DEVELOP REGIONAL MODELS COMPETE ON VALUE AND EXPERIENCE ADVANCE OUR ACADEMIC MISSION 2 | 2019 Nursing Annual Report ENHANCE CULTURE AND TALENT INVEST IN NEW BUSINESSES