experience based on HCAHPS scores. This recognition is given to those hospitals that are top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions. I am so proud of these achievements and what they represent even as our team was juggling many other challenges. 80% of inpatient units outperformed the NDNQI national benchmark for restraint measures An 'A' Leapfrog Hospital Safety Grade We have some terrific patient safety metric outcomes to celebrate! For the eighth time in a row, UNC Hospitals received an " A " for the Leapfrog Hospital Safety Grade. This is considered the gold-standard measure of patient safety and is based on 28 different outcome measures and data. In calendar year 2020 for nursing quality measures, we achieved several meaningful successes: 80% of inpatient units outperformed the National Database for Nursing Quality Indicators (NDNQI) top 25th percentile benchmark for restraint measures; 75% of units outperformed the NDNQI national benchmark for fall prevention; and 72% of units outperformed the NDNQI national benchmark for skin care, putting us in the top 25th percentile benchmark for this indicator. Additionally, our Central Line infection and our CLABSI rates were below those for last year. 75% of inpatient units outperformed the NDNQI national benchmark for fall prevention 72% of inpatient units outperformed the NDNQI national benchmark for skin care These are remarkable achievements and mean such good things for our patients! The nursing team contributes heavily to success in exceeding our organizational quality goals in reducing patient harm. And as we all know, every time these metrics improve, it means more patients are going home because of your good work. I have every confidence that we will continue the great work that we are doing to better the lives of the people of North Carolina as we head into another year. 4 | 2020 Nursing Annual Report