A Letter From Dr. Madigan Special Feature Magnet® Stories Staff Recognition Awards Accomplishments Special Feature was its own unique example of exceptional care by exceptional team members! During the site visit, the UNCH team was recognized for many accomplishments and quality outcomes, and the ways in which we work together as a team to keep our patients as the focus of all that we do. The appraisers noted several specific initiatives including our shared governance structures; quality improvement metrics in the Emergency Department for " door to treatment percent of the first medical contact to first device activation " ; evidence-based intraprofessional initiatives to reduce the risk of staff exposure to COVID-19 positive patients; Carolina Care; the quality improvement approach developed by the Surgery Service Value Stream project on " Quality TV " to disseminate quality outcomes to staff, patients, and families; the Assistive Personnel Advancement Program (APCAT); creative workplace violence mitigation strategies; and leading diversity initiatives. On many occasions throughout the survey the appraisers remarked on the enthusiasm and resiliency of the staff, especially during such challenging times within the pandemic. Achieving a third Magnet designation is indeed an outstanding accomplishment for which we can all be proud. Our Magnet document was full of examples of the excellent work that our teams provide to our patients, their families, and our staff. This designation required a thorough and comprehensive demonstration of outperformance across all units and at all levels of staff throughout our organization. It would not have been possible without the help of our One Great Team and the hard work of many dedicated, diligent nurses and our health care partners. Congratulations to all! 2020 Nursing Annual Report | 9