A Letter From Dr. Madigan Special Feature Magnet® Stories Staff Recognition Awards Accomplishments A Letter From Dr. Madigan Opened our Emergency Services Transition Unit, a 36-bed expansion of the Emergency Department Continued to have a highly functioning shared governance and Nursing Professional Advancement system in place for our staff Even with all of this change, you never wavered from your dedication to keeping patients and families first, and for that I am very grateful. While there are many examples of this focus to choose from, I would like to acknowledge just a few tremendous accomplishments: Outstanding Patient Experience Award Our feedback from patients and families tells us that you are doing an outstanding job in caring for them, as evidenced by the fact that we received the 2020 Outstanding Patient Experience Award™ from Healthgrades, given to the hospitals that are in the top 15% in the nation for overall patient Even with all of this change, you never wavered from your dedication to keeping patients and families first, and for that I am very grateful. 2020 Nursing Annual Report | 3